Shipping & Return Policies

We earnestly desire to serve Jesus and your marriage in everything we do. If you have any concerns, questions, thoughts, feedback… or need help with ANYTHING, please contact us. We will help in any way we can.

As you would expect, due to the intimate nature of our products, our return & refund policies are limited. 

We GUARANTEE all items we sell will be as described on our site and be in working order when they arrive. However, if an item is DEFECTIVE or stops working within 30 days of receipt, we will promptly replace it! Many products, especially premium or luxury items, include an additional manufacturer warranty for a period of 1 to 10 years. Please review the information provided in the product packaging for more information.

Most orders shipped within 1-2 business days. Orders are usually sent to fulfillment within 30 minutes after completion. We charge your credit card at payment authorization. 

Refunds take 3-7 business days. Due to the way the banking systems work, refunds can unfortunately take 3 to 7 business days to post back to the payment method you used when ordering. This is beyond our control.

Please review our complete Shipping, Return & Refund Policies on this page. Our policies seek to be reasonable and fair. We care about being customer-focused, honoring, and accommodating.

Order Cancellations

Order cancellations should be submitted via our Contact Form.

As detailed in the summary above, completed orders are usually sent to fulfillment within 30 minutes. If you submit a cancellation request before an order is shipped, we will do everything we can to cancel shipment. However, due to the logistics of order processing and our fulfillment infrastructure.. once an order is processed, we cannot guarantee that we can cancel the order.

If you submit an order cancellation…

  • BEFORE it has been sent to fulfillment or shipped: We offer two options: (1) A full refund in the amount of store credit, (2) A refund to your original purchasing credit card minus a 10% cancellation fee that will be deducted from your order refund total. We understand this is not ideal and no one likes these. This is our fair and appropriate resolution because once an order transaction is completed, we incur irreversible and irrecoverable merchant and other fees.
  • AFTER it has been sent to fulfillment or shipped: Unfortunately, there is not much we can do once the package is in transit with the shipping carrier. Your order will be subject to the standard return & refund policies described throughout this page. 

Shipping Policy

FREE or Flat-Rate Ground Pricing

To make your experience as easy as possible, we are pleased to offer the following free and flat rate shipping fees based on order totals to the continental United States.

  • Over $69 = FREE standard ground shipping!
  • Under $69 = $5.99 flat-rate standard ground shipping.

Shipments to Alaska and Hawaii do not quality for free or $5.99 flat-rate shipping. We offer shipping to Alaska and Hawaii for $22 flat-rate.

Additional Shipping Policy Details

Cash on Delivery. We do not ship COD.

Shipping Times. Orders placed on Saturday or Sunday will not ship out until Monday. Those days are not included in transit time. Products usually arrive within 3-6 business days within the continental United States. Lingerie orders require longer shipping times of 8-12 business days.

Delivery Areas. Currently, we ship to the contiguous United States. We also ship to Hawaii and Alaska for a flat-fee of $22. We do NOT ship to U.S. territories or via Military Mail (APO, FPO, DPO address). However, if you would like to receive products in those areas, please contact us and let us know and we will see what we can do.

Shipping Carriers & Methods. We may use any of the following carriers and shipping methods for product delivery. You will receive an email notification with the carrier and tracking ID. We also utilize a special program where UPS and USPS work together for package delivery. UPS delivers the package to your local USPS office, who completes the final delivery to your shipping address.

  • USPS (United States Postal Service): Parcel Select Ground, First Class or Priority Mail.
  • UPS (United Parcel Service): Ground Service.
  • FedEx (Federal Express): Ground Service

Tracking Information. Usually, within 24 hours of shipping your package, you will receive an email with the courier & tracking information. You may also find it by logging in to My Account.

The email with tracking information will have the subject: “Note on Order #XXXXXX”. Sometimes, these emails are snagged by SPAM filters. Please make sure to check your SPAM folder. You can also register for more detailed, step-by-step tracking notices by email or text message at the appropriate courier’s website. If you are concerned with stolen packages, we strongly recommend this!

Package Responsibility. Once we deliver the package to the courier with the shipping address provided with the customer’s order, we cannot be responsible for it. If the package is damaged or stolen, please follow the resolution options with the courier

Damaged Packages. If your shipping packaging is damaged, please do not open it. Send a photo to us and file a claim with the appropriate courier. We will do whatever we can to help you! If your physical product is damaged, please Contact Us

Stolen Packages. Package theft is a real problem! Before considering your package stolen, please make sure to check with other people living at the address, the office (if an apartment complex), or neighbors. Often, someone else may have inadvertently picked it up without malicious intent. 

We are transparent and candid company. Each shipped order costs us transaction fees, product cost, and shipping cost. This obviously does not include staffing, infrastructure, marketing, and many additional costs. We want to be around for a long time to serve our customers!

As you can appreciate, we cannot reasonably be responsible for packages stolen from your delivery address. Given the sophistication of modern delivery logistics, if the carrier determines your package as delivered, it will be considered delivered. You are responsible for appropriately securing your mailbox, porch, or mail delivery area. There’s nothing we can do about your delivery receiving area or environment! That seems fair, right?

We recommend signing up for detailed, step-by-step tracking notices to be delivered via email or text messages with the appropriate courier. Please use the links below to file a claim with the appropriate courier

If you are concerned about a package being stolen, below are a few suggestions. Remember, our boxes are boring, plain, and discreet!

  1. Ask the postal or local delivery office to hold your package for pickup. 
  2. Many customers that work at small businesses ship packages to their work location. 
  3. Use carrier options for selecting a delivery time window. 
  4. Notify people at your delivery address that you are expected a package.

Return & Refund Policy

As you would expect, due to the intimate nature of our products, our return & refund policies are limited. 

Your product must have been purchased from https://christianlovetoys.com!

We offer a 30 day return policy for defective products. The 30 day period starts when you receive your product(s), as per the shipping carrier tracking information. After 30 days, unfortunately we can no longer offer a return.

By law, any item that is designed to come into contact with any body part or body fluid is non-returnable and non-resalable. No one wants even the risk of a used or re-sold intimate marital aid! Products are considered “used” when they are shipped from the warehouse. This means that many of our products are non-returnable.

Defective Products

If you receive a DEFECTIVE product, please contact us within 30 days of delivery and we will promptly replace it.

Check the Batteries! As helpful reminder, don’t forget to check the following:

  • Battery Pull Tabs. Electronic devices often have a plastic pull-tab between the battery and device contact that must be removed for it to work.
  • New Batteries. While it is quite rare, batteries shipped from manufacturers are sometimes defective. Switch em’ out with new ones and try your device.

We can only replace a defective product one (1) time within the 30 day window. The likelihood of a customer receiving two back-to-back defective products is extremely improbable. Candidly, the occasional customer that claims back-to-back delivery of a defective product simply does not like it and is trying to find a way to return it. However, in this time window the product is likely still covered by the manufacturer’s warranty, so you should be able to get a replacement through that process. If you need help with that, please let us know!

Product Return Eligibility

To be eligible for a return, your products must be:

  1. Returnable based on the guidelines in this policy.
  2. Unused and in the same condition in which you received it.
  3. Unopened, in the original manufacturer packaging.

For returns, the customer will be responsible for return shipping, and must be shipped with a carrier and method that includes tracking. Contact us so we can get this started walk through it with you.

Non-Returnable Items

Several types of goods are exempt from being returned or returnable, even if they are in the original packaging. The following product types and categories are not returnable:

  • Vibrators
  • Penis Rings or Sleeves
  • Lubricants
  • Position Aids & Furniture
  • Clothing or Wearables
  • Massage Tools & Oils
  • Oral Products
  • Kegel & Ben Wa Balls
  • Condoms
  • Any other products intended to attach to or come in contact with the body or any bodily fluids.
  • Gift cards (except where required by law).

Please do not send your purchase back to the manufacturer.

Return Shipping

To return your product, Contact Us to initiate the process, and we will provide additional mailing and logistics information.

Unfortunately, we will not cover return shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

If applicable, once your eligible return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. In the rare situation where an exchange is applicable, please, Contact Us and we will provide further instructions. 

Late or Missing Refunds

Due to the way the banking systems work, refunds can unfortunately take 3 to 7 business days to post back to the payment method you used when ordering. After that time period, if you have not received your refund, please take the following steps:

  1. Check your credit card records.
  2. Contact Us and let us know! We want to do everything we can to serve you.
  3. Contact your credit card company. There may be a reason beyond our control that is delaying your refund from officially posting to your account.

Gift Purchases

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be provided to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, just Contact Us and we will work with you to find the best solution.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gift Cards

Gifts cards cannot be returned or redeemed for cash or credit except where required by law.